Terms and Conditions

Neomesteren have clear and clear terms of trade, so that both parties know what the prerequisites for the trade are. We are open and honest in our way of selling.

General information

Neo Master Aps

CVR no. 34 70 30 94

Tjelevej 30B, 1

7400 Herning

rudi@neomesteren. Dk

Phone: + 45 6061 3000


Credit card – Mobilepay (DK) – PayPal


Sent with Postnord or GLS

Right of Cancellation

As a consumer, you have a 7-day right of withdrawal when you shop with us.  

The cancellation period expires 7 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the item.

In the case of an agreement on regular delivery of goods over a certain period, the withdrawal period expires 14 days after the day you receive the first item.

The deadline means that you have 7 days from receipt to notify us that you want to cancel your purchase. You can send an email to (insert email address) or use the standard withdrawal form, which you will find at the bottom of the trading conditions.

You cannot undo the purchase by refusing to receive the item without giving us notice at the same time.

Used equipment must be returned in the forwarded packaging or the same type of packaging.

New equipment must not be unpacked from the packaging or that the packaging is broken - in this case the item will not be returned.

Please note that you will not get the shipping costs back if you regret your purchase.


Once you have notified us that you would like to cancel your purchase, you will have 7 days to return the item to us.

You must pay for the package to be returned, and you are responsible if damage occurs during transport.

The item's condition when you return it

If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.

We recommend that you return the item in the original packaging.

If the original packaging is missing, this may lead to a decrease in the value of the item

We only accept packages that are sent directly to the address.

Repayment of purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount that you are liable for.


When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.

This means that you have the right to complain for 24 months if the item is new. The right to complain is only 3 months for used equipment.

Trading conditions also state that if your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can refund your shipping costs.  

We only accept packages that are sent directly to the address.

When returning the item, please include a detailed description of the problem.  

Privacy Policy

We need the following information when shopping with us:

Name, address, telephone number and email address.

We record and pass on the personal information necessary to deliver the item to you.  

The personal information is registered with BeoMesteren ApS and stored for five years, after which the information is deleted.  

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with sufficient protection.  

The data controller on Neo Shop is Rudi Pedersen. Go to Neo Shop

You have the right to know what information we are dealing with about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: rudi@neomesteren. Dk


If you as a consumer want to complain about your purchase, you must contact (insert contact information for relevant person/unit in the webshop). If we are unable to find a solution, you can send a complaint to:

Center for Complaint Solution

The House of the Names

Customs bid 2

8800 Viborg


If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr

The terms and conditions were last updated on January 1. June 2022