Here are answers to your questions about Neo Radio, Neo 7 og Neo TV
Get answers to all your questions about Neo Radio, Neo 7 og Neo TV as well as all other additional products from Neomesteren (Neo FAQ).
It is an advantage to download the current manual for your Neo product before starting the setup and preparation. There are manuals for that Neo Radio, Neo 7, Neo TV and other products.
Perhaps the manuals do not answer every imaginable question, so the below FAQ (Questions & Answers) is built up with the typical questions that have come up in connection with help for installation and setup with customers all over the world.
Neo products are now installed at customers in Denmark, Scandinavia, the whole of Europe, even the whole world - as far away as Australia, the US and many others.
You can read and download the manuals here
Neo Radio
Which cable should I use between Neo Radio and my B&O audio product
A powerlink cable must be used between Neo Radio and your B&O audio product. It is important that it is a fully assembled powerlink cable, or will Neo Radio not start up.
There are many "thin" powerlink cables that are not fully assembled and they do not work Neo Radio.
Read more about powerlink cables here.
How do I set the Internet radio channels to Neo Radio
Neo Radio plays Internet radio channels and the selection of the individual channels is done by logging into NeoStream with username and password.
You can find your username and password in the welcome letter, which is in the packaging. Save the welcome letter, as the username and password are completely unique to you Neo Radio.
Read more about NeoStream here
When you have selected your new channels on NeoStram, remember to switch off your B&O Radio and switch it on again - with your Bang & Olufsen remote control. This means that the newly selected solitaires are downloaded from NeoStram and you are ready to enjoy the music
Neo 7
How do I regulate the sound on my Beolab speaker when I use it? Neo 7
Neo 7 the box sits between your Bang & Olufsen speaker (Beolab) and your non-B&O TV. The sound is regulated in Neo 7 the box.
You must use the B&O remote control (eg Beo4, Beo5, Beo6 or Beoremote One) to adjust the volume.
The TV's own speaker is disconnected and you cannot therefore use the TV's own remote control to regulate the sound. The idea is also that the sound is much better through your B&O speaker than through the TV's own speaker.
You must also use your B&O remote control to operate everything else.
Which TV can I connect when using a Neo 7
If you want to upgrade your Beovision 7 from B&O with a new TV, you can use Neo 7.
The following TVs are currently supported: LG, Samsung, Philips, Sony, Panasonic and Loewe.
Which TV is best? You can't answer that... they're all good, so each user has the opportunity to choose. Neo 7 supports them all.
Why should the audio output be set to Optical out and PCM
Beolab speakers from B&O typically have an input for sound and stying of the speaker.
The sound input is an analogue signal which is supplied via a cable - a powerlink cable. Read more about powerlink cables here
Sound The output from your new non-B&O TV - eg an LG or Samsung TV - is digital. Neo 7 converts the digital sound to an analogue signal so that the Bang & Olufsen speaker can understand it.
The sound output on the TV must be set to PCM, as it is the code format that Neo 7 understand. In addition, the sound is output optically via a toslink cable (a light-conducting cable), so that the digital signal is transmitted without loss.
We all know it from the Internet to the home - here we are talking about fiber broadband. Fiber is optical light and in the same way as Neo 7 receives optical signal from TV.
Neo 7 does not work if you have forgotten to set the sound output on the TV to Optical Out and PCM.