Neo Convert - Software update
We know it from the mobile phone or the computer – every once in a while new software comes out that needs to be installed.
If you want to update the software, you must do the following:
- Connect a network cable with internet connection to the connector labeled “Internet” on Neo Convert
- Connect the IR cable to the "B&O IR" connector
- Connect the power supply in “Power"
- With Beo4 or Remote One press: MENU 9 8 7 6 GO
| Step | OK | Fejl |
|---|---|---|
| 1 | You will hear BEEP BEEP (two times BEEP) if the command was received correctly | If you hear a long BEEP tone, an error has occurred - try again |
| If you hear BEEP BEEP (two times BEEP), no new software has been found. You continue to run with current software | ||
| 2 | There is now a beep (single beep) if new software has been found. The download starts and updates automatically | |
| 3 | Finally, you will hear BEEP BEEP (twice BEEP) as confirmation that the update went well. You now have the latest software installed |
If the update failed, the product restarts with the previous software version.
Here is the overview of software versions
| Date | Version | Topics |
|---|---|---|
| 01.12.2024 | 1 | This is the first software version. |
| 24.10.2025 | 2 | This software contains everything in version 1, but with the following changes. In software version 2, the functions of the Beo4 and Beoremote One remote controls have been updated to match televisions from, among others, LG, Samsung, Philips, Sony, Loewe and Panasonic. The remote controls have four coloured buttons – red, green, yellow and blue – which are used for different functions depending on the TV you have selected as your profile. On Beo4 and Beoremote One, some buttons can also be used with a double press, which gives quick access to extra functions and settings. If you have selected Samsung as your TV profile, a double press of the green button gives access to a special Samsung menu, where you can find extra functions that only apply to this profile. The table below gives you a general overview of how the coloured buttons and P+ and P− work on the two remote controls – both single and double press – when using Neo 7 or Neo TV - together with your TV. |
Software version 2 – Buttons and changes
| Button on B&O remote | Pressure type | Beo4 | Beoremote One | Remark |
|---|---|---|---|---|
| Red | Single press | Same as Red button on LG, Samsung, Philips, Sony, Loewe, Panasonic | Same as Red button on LG, Samsung, Philips, Sony, Loewe, Panasonic | Standard color function |
| Red | Double tap | Go to Settings on TV | Go to Settings on TV | Quick access to settings |
| Green | Single press | Starter EPG (Electronic Program Guide) | Same as Green button on TV | Beo4 starts EPG directly |
| Green | Double tap | Opens special menu on Samsung (if Samsung profile is selected) | Opens special menu on Samsung (if Samsung profile is selected) | Only active in Samsung profile |
| Yellow | Single press | Changes channel up (P+) by flow TV | Same as Yellow button on TV | On Beoremote One, P+ is used instead. |
| P+ | Single press | Changes channel up (P+) by flow TV | Replaces the Yellow button function from Beo4 | |
| Blue | Single press | Changes channel down (P−) at flow TV | Same as Blue button on TV | On Beoremote One, P− is used instead |
| P− | Single press | Changes channel down (P−) at flow TV | Replaces the Blue button function from Beo4 |